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Account Manager

Company

Doxim is a leading provider of Customer Engagement Software for Financial Service Organizations. This software helps financial institutions transform their client experience, communicate more effectively throughout the client lifecycle and improve cross sell and upsell activities that drive increased wallet share. The SaaS-enabled platform addresses key digitization challenges, from automated client onboarding, through improved, personalized communications to anytime, anywhere content access, tailored to a clients’ channel preferences.

Located in Markham, we are one of the fastest-growing technology companies in Ontario. We are expanding quickly and seeking a Wealth Management Account Manager to help sustain that growth. The right candidate will have a passion for customer service.

Job Definition

This role will be responsible for developing long-term relationships with a portfolio of assigned customers by connecting with key business executives and stakeholders. You’ll be the lead contact between external customers and internal cross-functional teams to ensure the timely, successful delivery and ongoing customer satisfaction of all Doxim solutions.

Responsibilities

  • Operate as the day to day point of contact for any and all matters specific to defined customer set
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of Doxim solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Meet/exceed annual financial targets
  • Assist with high severity requests or issue escalations as needed

Must Haves:

  • Minimum 5 years customer service experience
  • Relevant industry knowledge of Canadian Wealth Management landscape: clients, solutions, needs
  • Experience in delivering client-focused solutions based on Wealth Management customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excels at teamwork and collaboration with others
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Strong computer proficiency, particularly on Excel and PowerPoint
  • High degree of professionalism, integrity and the ability to establish trust

Great to haves:

  • Financial industry accreditation
  • Sales experience
  • Experience using Salesforce
  • Advanced communication skills – written and verbal (French is an asset)
     
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